Run the Operation

Renewals, vendor controls, contracts, and invoice leakage - operational excellence guides.

Core Resources

1

Renewal Control System

Never miss a contract renewal deadline again - templates and workflows for tracking renewals.

Workflow
30 min
2

Contract Repository Setup Guide

How to organize vendor contracts for visibility, compliance, and renewal tracking.

Guide
45 min
3

Invoice and Change Order Leakage System

Find and stop invoice leakage - templates for catching overcharges, duplicates, and unauthorized changes.

Workflow
1 hour
4

Vendor Scorecard and QBR Kit

Run effective quarterly business reviews with vendors - scorecards, templates, and meeting agendas.

Playbook
1 hour
5

COI / Compliance Pack (Payment + Renewal Controls)

Prevent compliance gaps by tying vendor compliance to payment and renewal decisions.

Playbook
1 hour
6

SLA Starter Pack (Service Vendors)

Make service quality enforceable with clear standards, measurement, and consequences (not legal advice).

Playbook
45 min
7

Vendor Requirements Playbook (Data Readiness + Carbon Asks)

Standardize vendor asks without vendor revolt: minimum requirements, escalation, and reusable templates.

Playbook
45 min
8

Invoice Variance Root Cause Playbook

Turn invoice surprises into a repeatable system: detect → classify → fix permanently.

Playbook
30 min
9

Supplier Contract Clauses Pack (Data + Carbon + Audit Rights)

A practical clause menu to support data readiness, invoicing controls, and verification (not legal advice).

Starter Kit
30 min
10

Peak Demand Management + Load Shifting Playbook

Reduce demand charges by controlling peaks, smoothing loads, and shifting flexible usage (beginner-friendly, not engineering advice).

Playbook
60 min
11

Waste Diversion Operations Kit (Beyond Reporting)

Move from measuring waste to changing it: reduce contamination, improve diversion, and create repeatable building operations.

Guide
90 min
12

Energy Tariff and Rate Optimization Playbook

Reduce utility costs by ensuring each account is on the right rate plan and you're not paying avoidable charges.

Playbook
45 min
13

Telecom and Connectivity Cost Control Starter Kit

A beginner-safe kit to control telecom spend with an inventory, ownership, disconnect workflows, invoice QA, and renewal discipline.

Starter Kit
60-90 min
14

Telecom Billing Leakage Playbook

A step-by-step playbook to find, dispute, and recover telecom billing leakage—orphans, rate drift, install fees, taxes, and credits—with proof.

Playbook
45 min
15

Telecom Carrier RFP + Bid Pack

A ready-to-run telecom RFP pack with pricing tables, requirements, SLAs, contract terms checklist, and a scorecard for defensible vendor selection.

Starter Kit
60-90 min
16

Marketing and Agency Spend Controls Kit

Control agency spend with clear SOWs, deliverable acceptance, retainer utilization tracking, pass-through rules, invoice standards, and governance.

Starter Kit
60-90 min
17

Marketing Scope Creep + Agency Leakage Playbook

Stop marketing scope creep by enforcing deliverables, retainer utilization, pass-through approvals, and invoice-to-acceptance matching.

Playbook
30-45 min
18

Marketing Agency RFP + SOW Kit

A ready-to-run agency RFP kit with briefs, pricing templates, evaluation scorecards, and SOW scaffolding to make bids comparable and enforceable.

Starter Kit
60-90 min
19

IT Hardware + Managed Services Controls Kit

Control IT hardware and MSP spend with asset inventory ownership, lifecycle workflows, contract visibility, invoice QA, and renewal controls.

Starter Kit
60-90 min
20

IT Asset Lifecycle Leakage Playbook

Run the reclaim sprint: flag → recover/retire → adjust billing counts → prevent recurrence.

Playbook
45 min
21

IT Managed Services RFP Kit

Force comparable bids for MSP/helpdesk with SLAs, pricing templates, and transition evaluation.

Starter Kit
60-90 min
22

Merchant Fees Cost Control Kit

Control payment processing costs by inventorying merchant accounts, decomposing statements, spotting fee leakage, and governing renewals and disputes.

Starter Kit
60-90 min
23

Merchant Fees Leakage Playbook

Stop merchant fee leakage with a practical operating sprint: statement decomposition → anomaly triage → vendor actions → savings proof.

Playbook
45 min
24

Payment Processor RFP Kit

Force comparable bids for payment processing with required volume inputs, a mandatory pricing template, a scorecard, and a contract terms checklist.

Starter Kit
60-90 min
25

Insurance Program Cost Control Kit

Control insurance spend with a policy inventory, renewal calendar, exposure data checklist, broker governance, claims tracking, and premium audit readiness.

Starter Kit
60-90 min
26

Insurance Premium Leakage Playbook

A practical playbook to reduce insurance leakage—premium audits, endorsements, broker fees, misclassified exposure data, and renewal surprises—with templates.

Playbook
45 min
27

Insurance Broker RFP + Renewal Kit

A renewal/RFP kit for brokers and carriers with data-room checklists, quote templates, evaluation scorecards, and negotiation levers to reduce renewal surprises.

Starter Kit
60-90 min
28

3PL and Warehouse Spend Controls Kit

Control 3PL and warehouse spend with clear units, rate cards, accessorial definitions, invoice-to-operations matching, disputes, and vendor governance.

Starter Kit
60-90 min
29

3PL Accessorial Leakage Playbook

Stop accessorial leakage by defining triggers, matching invoices to operational truth, disputing unsupported fees, and sustaining controls monthly.

Playbook
45 min
30

3PL RFP + Pricing Kit

A ready-to-run 3PL RFP kit with volume profiles, mandatory pricing templates, SLA requirements, integration needs, and evaluation scorecards.

Starter Kit
60-90 min
31

SaaS Inventory and Ownership Starter Kit

Build a single source of truth for SaaS vendors, owners, renewal dates, seat counts, billing sources, and contract terms.

Starter Kit
60-120 min
32

SaaS Seat Reclaim and Rightsizing Playbook

Run a seat reclaim sprint to remove inactive seats, right-size tiers, and lock in recurring savings.

Playbook
45 min
33

SaaS Renewal Negotiation Kit

Build a renewal fact pack and 120-day timeline to avoid auto-renew traps, cap true-ups, and restore leverage.

Starter Kit
60-90 min
34

SaaS Intake and Approval Controls Kit

Install a beginner-safe intake and approval system for SaaS purchases to prevent sprawl, stop duplicate tools, enforce ownership, and keep renewals and invoices under control.

Starter Kit
60 min
35

SaaS Chargeback and Cost Allocation Playbook

Install a beginner-safe showback or chargeback model for SaaS to increase accountability, reduce sprawl, and make seat and renewal decisions easier to enforce.

Playbook
45 min
36

Professional Services SOW Acceptance Kit

Accept professional services SOWs safely with intake, acceptance criteria, invoice requirements, and change control so scope stays enforceable.

Starter Kit
60-90 min
37

Time and Materials Controls Playbook

Control time and materials services spend with weekly burn reviews, rate card enforcement, timesheet evidence rules, and escalation thresholds.

Playbook
45 min
38

Pass Through Expense Controls Kit

Prevent pass-through expense leakage with pre-approval rules, receipt requirements, markup controls, and invoice line standards.

Starter Kit
45 min
39

Cloud Spend Tagging and Cost Ownership Starter Kit

Build a beginner-safe cloud tagging and cost ownership system: minimum tag standards, enforcement rules, exceptions, and a weekly governance cadence that makes cloud spend measurable and controllable.

Starter Kit
60 min
40

Cloud Commitment Discounts and Rightsizing Playbook

Reduce cloud run-rate using commitment discounts and rightsizing: decision rules, coverage targets, risk guardrails, and a quarterly governance cadence that keeps savings real.

Playbook
60 min
41

Cloud Waste Detection and Cleanup Operating System

Install a repeatable cloud waste cleanup motion: idle resources, orphaned storage, forgotten snapshots, and unused IPs. Includes a weekly sweep cadence, owner assignments, and evidence tracking.

Playbook
45 min
42

Benefits Renewal Control Kit

Run benefits renewals with leverage: timeline, data checklist, negotiation plan, and governance cadence that prevents last-minute decisions and recurring cost drift.

Starter Kit
60 min
43

Dependent Eligibility Controls Playbook

Prevent benefits eligibility leakage with plain-language rules, documentation workflows, and a repeatable audit cadence that reduces recurring cost.

Playbook
60 min
44

Benefits Vendor Fee Audit Kit

Audit benefits vendor fees across brokers, admins, PBMs, stop-loss, COBRA, and wellness to make fees visible, comparable, and negotiable.

Starter Kit
60 min
45

Service Vendor SLA and Scope Starter Pack

Make service vendor quality and scope enforceable with a beginner-safe SLA menu, scope boundaries, and governance cadence.

Starter Kit
60 min
46

Work Order Not-to-Exceed Controls Playbook

Prevent surprise service vendor spend with not-to-exceed thresholds, emergency definitions, quote rules, and change control triggers.

Playbook
45 min
47

Field Service Invoice Standards Kit

Make service vendor invoices auditable with a minimum line-item standard, required references, markup rules, and a rejection workflow.

Starter Kit
45 min
48

Travel Policy and Approval Rules Starter Pack

Create enforceable travel policy and approval rules with booking channel standards, class-of-travel guardrails, and a simple exception workflow.

Starter Kit
60 min
49

Corporate Card and Expense Guardrails Kit

Reduce travel and expense leakage with enforceable card controls, receipt standards, audit checklists, and rejection workflows.

Starter Kit
60 min
50

Unused Ticket Recovery and Credit Management Playbook

Recover unused tickets and credits with a monthly sweep cadence, clear ownership, redemption rules, and recovery reporting.

Playbook
45 min
51

Payment Approval Matrix and Controls Starter Pack

Create an enforceable payment approval matrix with thresholds, segregation of duties, emergency rules, and required evidence so approvals happen before money leaves the building.

Starter Kit
60 min
52

Vendor Bank Change Verification Playbook

Prevent payment fraud with a bank change verification workflow, independent verification scripts, evidence rules, and escalation paths.

Playbook
45 min
53

Duplicate Payment Prevention and Recovery Kit

Prevent and recover duplicate payments with matching rules, exception reviews, recovery outreach scripts, and evidence tracking.

Starter Kit
60 min
54

MRO Catalog and Guided Buying Starter Kit

Move repeat MRO purchases into a controlled catalog and guided buying flow with vendor pricing templates and governance cadence.

Starter Kit
60 min
55

Emergency Procurement and Exception Controls Playbook

Prevent emergency procurement from becoming the default with clear definitions, not-to-exceed thresholds, and a weekly exception review cadence.

Playbook
45 min
56

Parts and Materials Pricing Variance Playbook

Reduce parts and materials overpayment with SKU normalization, price list governance, markup visibility, and variance reviews.

Playbook
60 min
57

Revenue Recognition and Billing Controls Starter Kit

Create a billing controls operating system: invoice standards, usage reconciliation, dispute reduction workflows, and evidence rules that prevent underbilling and speed cash collection.

Starter Kit
60 min
58

Contract Compliance and Entitlement Audit Playbook

Reduce revenue leakage by auditing contract terms versus billing and usage with entitlement extraction, sampling, evidence packs, and remediation workflows.

Playbook
60 min
59

Change Order and SOW Governance Kit

Prevent free work and scope creep with change order triggers, approval thresholds, and a cadence that keeps scope changes billable.

Starter Kit
60 min
60

Cloud Spend Visibility Starter Kit

Build a beginner-safe cloud spend visibility system with ownership, tagging, allocation rules, and weekly exceptions review.

Starter Kit
60 min
61

Credit and Terms Policy Kit

Set standard credit limits, payment terms, and exception approvals so AR stops negotiating ad hoc.

Starter Kit
90 min
62

Cloud Commitment and Discount Strategy Playbook

Set commitment coverage guardrails, avoid lock-in risk, and manage discounts with a repeatable monthly cadence.

Playbook
60 min
63

Dispute Intake and Evidence Pack

Standardize dispute intake and evidence capture so credits are recovered instead of lost in email chains.

Starter Kit
60 min
64

Cloud Rightsizing and Reclamation Playbook

Run a repeatable reclaim sprint to eliminate idle resources, right-size usage, and validate savings by invoice trend.

Playbook
45 min
65

Deductions and Short Pay Root Cause Playbook

Classify and eliminate recurring short pays with a clean root cause log and prevention actions.

Playbook
45 min
66

Collections Cadence and Escalation Playbook

Install a clear collections cadence and escalation ladder so cash acceleration is predictable.

Playbook
45 min
67

Legal Billing Guidelines Starter Pack

Install billing rules that prevent non-compliant charges, reduce invoice rework, and make outside counsel spend reviewable.

Starter Kit
60 min
68

Outside Counsel Rate Card and Discount Policy Kit

Standardize rates, discounts, and annual rate increases so legal spend stops being negotiated ad hoc.

Starter Kit
60 min
69

Matter Intake, Scope, and Budget Controls Kit

Create a beginner-safe matter intake workflow with scope definition, budgets, approvals, and change control.

Starter Kit
60 min
70

Legal Invoice Review and Dispute Workflow Playbook

Install a repeatable invoice review workflow that flags non-compliant charges, requests revisions, and tracks recovered value.

Playbook
45 min
71

Contingent Labor Intake and Engagement Controls Kit

Install intake rules, approvals, and engagement standards so contingent labor starts with scope, budget, and ownership.

Starter Kit
60 min
72

Staffing Rate Card and Markup Controls Kit

Standardize role rates, markups, overtime rules, and exception approvals so labor cost does not drift.

Starter Kit
60 min
73

Timecard Approval and Timesheet Audit Playbook

Install a weekly time approval workflow with audit rules that prevent overtime abuse, idle time, and duplicate billing.

Playbook
45 min
74

Contingent Worker Offboarding and Access Deprovisioning Playbook

Prevent paying for inactive workers by enforcing offboarding triggers, badge and equipment return, and system access removal.

Playbook
45 min
75

Janitorial Scope and Unit Rate Kit

Turn janitorial into a measurable service with zone scope, frequency, unit rates, and invoice validation rules.

Starter Kit
60 min
76

Security Post Orders and Schedule Audit Playbook

Stop silent hour creep by enforcing post orders, shift schedules, overtime approvals, and invoice-to-schedule reconciliation.

Playbook
45 min
77

Landscaping Seasonal Scope and Weather Controls Kit

Control seasonal add-ons and per-event charges with a scope calendar, weather triggers, approvals, and invoice checks.

Starter Kit
60 min
78

Elevator and Life Safety Entitlement Callout Audit Playbook

Reduce callout and after-hours fees by documenting entitlements, approval rules, and invoice audit checks.

Playbook
45 min
79

Fuel Card Controls and Odometer Capture Kit

Reduce fuel fraud and out-of-policy spend with merchant rules, driver assignment, odometer capture, and a weekly exception workflow.

Starter Kit
60 min
80

Idling Reduction and Driver Behavior Playbook

Cut fuel burn and breakdown risk with simple idling rules, telematics thresholds, coaching, and an enforcement cadence.

Playbook
45 min
81

Maintenance Invoice Audit and Parts Markup Playbook

Prevent maintenance overbilling with labor rate rules, parts markup caps, pre-approvals, and an invoice audit checklist.

Playbook
60 min
82

Route Utilization and Deadhead Reduction Playbook

Reduce miles and cost per delivery with route rules, load consolidation, exception logging, and weekly KPIs.

Playbook
45 min
83

Asset Criticality and Spares Strategy Kit

Classify critical assets and set spares stocking rules so you reduce inventory without increasing downtime risk.

Starter Kit
60 min
84

Parts Standardization and Substitution Playbook

Reduce SKU sprawl and spot buys by standardizing parts, approving substitutes, and enforcing buying channels.

Playbook
60 min
85

Warranty and Service Entitlement Recovery Playbook

Recover credits and prevent out-of-policy charges by enforcing warranty, service entitlements, and approval gates.

Playbook
45 min
86

Repair Versus Replace Total Cost Decision Kit

Make repair versus replace decisions with a consistent total cost method, risk flags, and approval thresholds.

Decision Kit
60 min
87

Supplier Consolidation Screening Starter Kit

Identify consolidation opportunities without breaking service quality: supplier map, fragmentation signals, and a shortlist of categories to re-bid.

Starter Kit
60 min
88

Rate Benchmarking and RFP Bid Pack

Benchmark unit rates, run a clean RFP, and compare bids with apples-to-apples assumptions and evaluation rules.

Starter Pack
90 min
89

Supplier Award and Transition Governance Kit

Prevent savings from dying in transition: award decision rules, cutover plan, service guardrails, and risk controls.

Decision Kit
60 min
90

Contracted Rate Compliance Playbook

Make negotiated rates real: rate card governance, invoice checks, exceptions handling, and continuous compliance reporting.

Playbook
60 min
91

Loss Run Data Request and Normalization Kit

Get clean loss runs on a predictable cadence: request templates, standard schema, QA checks, and a monthly refresh workflow.

Starter Kit
60 min
92

Claims Intake Triage and Reserving Playbook

Standardize claims intake, triage, and reserve changes so claim cost and cycle time stop drifting.

Playbook
60 min
93

Subrogation and Recovery Operating System

Recover money that should not be yours to pay: subrogation identification, evidence capture, pursuit workflow, and reconciliation.

Playbook
60 min
94

Broker and TPA Performance QBR Kit

Manage broker and TPA performance like a vendor: KPIs, QBR agenda, escalation, and renewal leverage.

Starter Kit
60 min
95

Service Vendor SOW and Rate Card Kit

Standardize facilities vendor scopes, unit rates, markups, and service levels so quotes are comparable and invoices are enforceable.

Starter Kit
60 min
96

Work Order Quote and Change Order Controls Playbook

Install intake, approvals, not-to-exceed rules, and change order governance so reactive work does not become runaway spend.

Playbook
60 min
97

Service Quality Inspection and Acceptance Kit

Make service quality measurable: inspection checklists, acceptance rules, deficiency logs, and invoice holds tied to proof of work.

Starter Kit
60 min
98

Facilities Services Renewal and Rebid Playbook

Run renewals as leverage events: performance evidence, market checks, rebid packs, transition plans, and price protection.

Playbook
60 min

Reference Resources

Ready for the next stage?

Once you have operational control, move on to Carbon Basics to build your emissions baseline.

Change log

v1.0 (2026-01): Latest release